Arden Guest House respects your right to privacy and this policy sets out how we collect and treat your personal information. “Personal information” is information we hold which is identifiable as being about you.
We may collect the following types of personal information from you:
Information from enquiries you have made
Communications between us
We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you.
We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in.
We do not provide your information to third parties, unless you grant us consent to do so.
We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.
You can access the personal information we hold on you by contacting Arden Guest House. We will provide a copy of the information free of charge. However in certain circumstances, it will be possible to charge a “reasonable fee” to the data subject to cover administrative charges where the request involves the gathering of large amounts of data, when the request is manifestly unfounded or excessive, or when the request is repetitive.
If you have any complaints about our privacy practices, please feel free to contact us with details of your complaints. We take complaints very seriously and will respond shortly after receiving notice of your complaint.
When you visit our website
When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Third party sites
Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
Forms related cookies
When you submit data to through a form (eg. the Quick Quote page) cookies may be set to remember your user details for future correspondence.
Third Party Cookies
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics website.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. If you are still looking for more information then you can contact us using the contact form available on this website.